Quick to learn and master new technology; equally successful in both team and self-directed settings; proficient in a range of computer systems, software, networking, tools and testing methodologies.
PROFESSIONAL EXPERIENCE
UNIVERSITY OF TEXAS HEALTH SAN ANTONIO
Desktop Support Specialist - Associate
February 2014 - April 2015
Desktop Support Specialist - Senior
April 2015 - November 2021
Systems Analyst - Associate
November 2021 - Present
University Research Electronic Data Capture (REDCap) Administrator
Design and build department web pages using a variety of graphics software applications and tools
Modify and document web pages using HTML5, CSS3, JSTL, and SQL
Implements web page layouts by developing views for various platforms (responsive web design)
Develops, tests, maintains, and supports innovative web application for special projects
Provides support for two departments with a staff of 100+ end-users
Identifies and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers, and drives. Troubleshoots and resolves end-user problems to ensure correct operation of personal computers and laptops
Maintains inventory of computers, laptops, and computer equipment
Maintains log of all repairs/service performed
Analyze information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to new and/or existing systems
Responds to requests from computer users regarding hardware, software, or network configuration problems
Prioritize requests and problems from end-users; Adapts procedures, techniques, tools, materials and/or equipment to meet special needs
Advise users regarding status of their request and place follow-up calls to ensure satisfactory resolution
Provides support for a complex computing environment in the areas of hardware, software and network to users within the departments
Represents department on university-wide technology committees and provides support of special applications and for special projects within the University
Assists with equipment and software purchasing
Coordination and scheduling of vendors and maintenance providers
Duties and tasks reflect substantial variety and complexity. Serves as a resource to others in the resolution of complex problems and issues
RADIOLOGY ASSOCIATES, L.L.P. – Corpus Christi, Texas
Systems Administrator
January 1999 - July 2011
Perform hardware, software, and network upgrades on MS Windows 2003 Enterprise Edition based network
Responsible for maintaining system security and configurations of 45 company servers while improving IT support, to include planning, software and hardware configuration to a staff of 275 end-users
Responsible for technical support of 15 Radiologists (M.D.’s) who served as Executive Board Members and company partners
Analyze information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to new and/or existing systems
Respond to requests from computer users regarding hardware, software, or network configuration problems
Prioritize requests and problems from end-users; enter data into ticketing system for resolution or transfer to other technical support specialist
Advise users regarding status of their request and place follow-up calls to ensure satisfactory resolution
Install and configure web portal and express online orders on referring physicians computers
Briefly train referring physicians and their staff on use of web portal
Respond to On-Demand remote control software for referring physicians
Install network software and perform updates on servers, laptops, and PCs
Troubleshoot and diagnose problems involving local and wide area network software and hardware
Place service calls with other vendors and coordinates maintenance regarding warranties or service
Purchase computer hardware and software
Update and revise IT department inventory thru asset tracking program. This involved several business locations and private homes citywide
TECHNOLOGY
NETWORKING
TCP/IP
CAT 5/5e/6
Wireless
OPERATING SYSTEMS
Windows 11
macOS
iPadOS
iOS
SOFTWARE
Microsoft 365
Adobe Creative Cloud
Symantec Antivirus
WordPress
Bomgar
Parallels
WEB SKILLS
HTML5
CSS3
Bootstrap
JavaScript
JSTL
SQL
EDUCATION
Web and Mobile Developer, A.A.S.
St. Philip's College
2021
Occupational Skills Certificates: Web Designer Apprentice I & II
St. Philip's College